top of page

Khi Tam Health Hub Booking Policies

Booking and Cancellation

  • Appointments: All sessions and classes must be booked in advance through our online booking system or by contacting our reception.

  • Confirmation: You'll receive a confirmation email upon successful booking.

Cancellation

  • Individual Sessions: Please provide at least 24 hours' notice if you need to cancel or reschedule an individual therapy session.

  • Group Classes: Please cancel at least 12 hours before the class start time.

Late Cancellations/No-Shows

  • Individual Sessions: Late cancellations or no-shows may incur a fee of 50% of the session cost.

  • Group Classes: Late cancellations or no-shows may result in the loss of your class credit or payment.

Payment

  • Payment Methods: We accept major credit/debit cards and online payments through our secure booking system.

  • Payment Due: Payment is due at the time of booking to confirm your reservation.

  • Refunds: Refunds are generally not provided for missed sessions or classes. However, we may consider exceptions in certain circumstances, such as illness with a medical certificate.

Arrival and Attendance

  • Arrival Time: Please arrive at least 10 minutes before your scheduled session or class to allow time for check-in and preparation.

  • Late Arrival: If you arrive late, your session or class may be shortened to accommodate the next appointment.

  • Missed Sessions/Classes: Missed sessions or classes cannot be made up or transferred.

Health and Safety

  • Health Conditions: Please inform your therapist or instructor of any health conditions or injuries before your session or class.

  • Personal Belongings: We are not responsible for any lost or stolen personal belongings. Please keep your valuables secure.

  • Disability Support: At this time, we regret that we are unable to provide specialized support or facilities for individuals with disabilities. We apologize for any inconvenience this may cause.

Other

  • Right to Refuse Service: We reserve the right to refuse service to anyone who exhibits disruptive or inappropriate behavior.

  • Policy Changes: These policies may be updated from time to time. Please check our website or inquire at reception for the latest information.

By booking a session or class at Khi Tam Health Hub, you acknowledge that you have read and agree to these policies.

Complimentary Consultation: New clients are eligible for a 15-minute complimentary consultation to discuss their needs and goals with a therapist.

We look forward to welcoming you to Khi Tam Health Hub and supporting you on your journey to well-being!

bottom of page